Complaints about privacy
If you wish to make a complaint about the use of your personal data by us, then you should do so within three months of the event. Waiting longer than that may affect our ability to look into your complaint and a long delay - over 12 months, may mean that we will not consider the matter at all.
We will acknowledge your complaint within 10 working days and will try to resolve it within 30 days of receipt.
Complaints may only be made to us in English.
1. Complaining by email
If all of your supporting information is available electronically, you can submit your complaint to us via email. We use Transport Layer Security (TLS) to protect email traffic. If your mail server does not support TLS, you should be aware that any emails you send to us may not be protected in transit.
Send the Complaint Form along with any supporting information via email, with the subject ‘Complaint to IMEX’.
Note about attachments: Your combined email attachments cannot exceed 10 MB. If they do, you’ll either need to complain via post, or send attachments over multiple emails indicating this in the email subject line, e.g. ‘Complaint to IMEX 1 of 3’, ‘Complaint to IMEX 2 of 3’ etc.
Send to [email protected]
2. Complaining by post
If your supporting information is in hard copy, you can print out the Complaint Form and post it to us with your supporting evidence.
The Data Protection Officer, Regent Exhibitions Ltd, The Agora, Ellen Street, Hove, East Sussex, BN3 3LN, United Kingdom
3. Taking your complaint further
If, having exhausted our complaints procedure, you remain dissatisfied about any aspect of any service you have received from us or think we have not acted properly or fairly, you can take the matter to the Information Commissioner’s Office